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Key Takeaways
- Alaska Airlines said Monday that an IT issue caused a ground stop in Seattle late Sunday night, impacting the airline’s website and a number of flights.
- The issue was resolved around 1 a.m. ET, the company said in responses to customer complaints on social media.
- The IT struggles of other airlines during the summer’s CrowdStrike outage helped Alaska Airlines lift its revenue and profit projections earlier this month.
Alaska Airlines (ALK) said an IT issue was behind an issue with its system that caused flights to be delayed and a ground stop to be issued in Seattle Sunday night.
The airline said the issue was resolved around 1 a.m. ET Monday, and told users flight operations and the airline’s website should be back to normal. A total of 249 flights from Alaska Airlines were delayed Sunday, about 30% of their total schedule, according to the flight tracking website FlightAware.
IT Issue Caused ‘Significant Disruption’
“Last night, we experienced an IT issue that caused significant disruption to our operation—including delayed flights,” the airline said in a statement. “The issue has been resolved, but we expect residual impacts to our operation. We sincerely apologize to our guests who are impacted and are working to get all our guests to their destinations.”
The company also told Reuters that the incident was not the result of a hack or any malicious activity.
Earlier this month, the airline lifted its revenue and profit projections for the current quarter, in part thanks to the struggles of competing airlines during this summer’s CrowdStrike (CRWD) outage that delayed or canceled thousands of flights.
Alaska Air Group shares were up 2.5% to $41 in early trading Monday and have gained close to 5% since the start of the year.